Plain Answers for Your Cashier
This page exists because most of the questions we get are practical, not complicated. You send money from bKash, Nagad or Rocket, the balance shows in your account wallet, and then you want to know what happens next. So we wrote the answers the way our cashier desk explains them: what to type, which screen to look at, and who to message
when something does not land. Three things you should know before you scroll. First, every answer names the exact step, so a wallet check means opening your account wallet and comparing the transaction ID you got from bKash against the deposit record in your account, not a vague instruction to contact us. Second, if a deposit is pending, we look at the
sender number, not the amount. Third, our support team works in English and replies in the same channel you used to write in, so keep your message thread open. You do not need an account to read any of this. But some answers end in the cashier, and the cashier needs a login. If you have not opened your account yet, do
that first, then come back here with the page open while you deposit.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer