Reference

Your Account Terms, Written in Plain Words

The terms below cover what you agree to when you open a batjili account, how bKash, Nagad and Rocket deposits are treated, and where our obligations end. Access depends on your local law and eligible regions.

One account per personName must match your walletbKash, Nagad, Rocket funding rulesVersion dated inside your wallet

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HOW WE HANDLE IT

Records, Cookies and Account Security

We keep the account record you signed up with — name, mobile number, deposit references — because a cashier cannot settle a Rocket withdrawal without it. Cookies do the smaller job: they keep you signed in and remember which screen you were on, and you can clear them from your browser whenever you like. Passwords are yours to guard. Do not share them, and do not let anyone else deposit into your wallet on your behalf, because that breaks the name-match rule in these terms.

What we store Name, mobile number, wallet references and game records tied to your account. We keep them so a withdrawal can be matched to the right person and so disputes have a trail to follow.

Closing your account Ask us by email and we end marketing messages right away. The transaction and wallet records stay on file for the period our accounting and legal duties require, then they are deleted.

Correcting your details Changed your mobile number or switched from Nagad to bKash? Tell support before your next withdrawal. A name that no longer matches your wallet is the usual reason a cashier stalls a request.

Security on your side Use a password you do not reuse elsewhere and keep the SMS code to yourself. If you spot a login you did not make, message support and we will lock the wallet straight away.

The Rules You Accept on batjili

batjili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms and conditions on batjili are the contract between you and us, and they apply the moment you create an account wallet. Opening that wallet means confirming your name, mobile number and a password you keep to yourself; the confirm code we send by SMS is

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the part that ties the account to you. From there, every bKash, Nagad or Rocket deposit you send must come from a wallet registered in your own name. A transfer from a friend's Nagad account, or a Rocket payment routed through an agent, breaks the funding
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clause and we may hold the amount while we verify it. What we ask of you is simple: one account per person, true details, and no third-party payment. What we commit to is narrower than people assume. We run the lobby, the cashier and the game
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records, and we settle withdrawal requests after the name and wallet match check clears. Game outcomes are produced by our providers, and we do not adjust results. Availability is the part that changes by location. Whether you can open an account where you live, and which
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payment rails work for you, depends on your local law and eligible regions. Where a rule in these terms conflicts with a mandatory law that applies to you, the law wins and that clause is read down.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WALLET HELP DESK

Where to Send a Terms Question

If a clause here does not match what you expected, ask us before you deposit again. The fastest route is live chat inside your account wallet, because the agent can already see your deposit history and the name on it. Email works better for anything you want in writing, such as a request to close your account or a dispute over a settled withdrawal. Quote the section number you are reading so we can answer the exact point rather than send you a link.

Team online

Live chat from your wallet

Open your account wallet, tap support and a Bangladesh-based agent picks up the thread. Chat sees your bKash or Nagad deposit reference, so most funding questions close on the first message.

Email for the record

Write to the address listed on the contact page and put the clause number in the subject line. Use this channel for account closure, a withdrawal dispute or a request to correct details we hold.

Escalation after a reply

Not satisfied with the first answer? Reply on the same thread and ask for it to be passed to a supervisor. Keep your ticket number handy; we track each case against your account record.

What You Ask About Our Terms

Six questions reach our cashier desk again and again, so they are answered here in the same words we use in chat. Read them alongside the clause text, not instead of it. Each answer points to the part of your account where you can check the detail yourself. If your situation is not covered, message support with your account number and the clause you were reading. We update this list when the terms change, so what you see here matches the version live in your wallet.

No. These terms allow one account per person, tied to your own name and mobile number. A second wallet opened for a relative gets closed, and any balance on it is checked first.

That breaks the funding clause. Money sent from a wallet in another person's name is held while we confirm the source, and it may be returned to the sender instead of credited to your balance.

Yes, and we say so plainly. When a clause is updated, the new version appears in your account wallet with a date at the top. Using the account after that means you accept it.

You can. Email support and ask for closure; we end promotional messages at once. Transaction and wallet records are kept for as long as accounting and legal duties require, then deleted from our systems.

Where you live decides a lot of it. Rules that must apply in your country override anything here that conflicts with them. Otherwise, the terms you accepted at opening say how a dispute is handled.

Yes. Cricket markets, BPL and international fixtures included, sit under the same wagering clauses as slots and live tables, including how a void or abandoned match is settled. Check the sportsbook rules before you stake.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Account Terms, Written in Plain Words

Records, Cookies and Account Security

Where to Send a Terms Question

Live chat from your wallet

Email for the record

Escalation after a reply

What You Ask About Our Terms

01 Can I hold more than one batjili account?

02 What happens if I deposit from someone else's bKash?

03 Do these terms change after I open an account?

04 Can I get my account closed and details removed?

05 Which law applies if there is a disagreement?

06 Is sports betting covered by the same terms?

Terms & Conditions

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