How Our Policy Applies to You
This page is the policy home for batjili: the terms you accept when an account is opened, how we treat the details you hand over, and the limits we work inside. It is written for readers in Bangladesh, but it does not replace the law where
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you actually live. Where those rules differ from anything written here, your local law takes over. What that means in practice. A name, a mobile number and a date of birth are needed before a wallet goes live, and we check them against the payment account
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you fund. Send through bKash, Nagad or Rocket and the sender name has to match the name on your account. A mismatch gets held rather than quietly approved, because a shared wallet is the usual way an account ends up misused. We also set the ground
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rules on how the lobby is used: one account per person, no third-party funding, no automated play. Break a rule and a wallet may be paused while we look into it. That pause is a check, not a punishment, and we tell you what triggered it.
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Nothing on this page promises a fixed outcome on a dispute. What it does promise is a written route: you get the reason behind any decision, and a channel to push back on it. Keep the message, quote the section, and write to us.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.