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How batjili Handles Your Personal Data

When you open an account with us, we collect certain personal details to run your wallet, process payments via bKash, Nagad, and Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access or delete dataSecure data storageBangladesh-region eligibility applies

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold, want to request a correction, or need to report a privacy concern, our support team handles these requests directly. Verify your identity first — this protects your account from unauthorised data requests. We aim to respond to all privacy-related messages within a reasonable period, subject to request volume and the complexity of the query.

Live Chat Start a live chat session from within your account dashboard to raise a privacy or data-access request with our support team.

Email Support Send your data request or privacy concern to our support email address. Include your registered account number for faster identity verification.

Account Help Centre Log into your account and visit the Help section to find the privacy request form, which routes your query to the right team.

What We Collect and Why We Hold It

batjili Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the details you provide when creating your account — your name, email address, phone number, and payment identifiers tied to bKash, Nagad, or Rocket. This data is used to verify your identity, process deposits and withdrawals, and respond to account support requests. We do

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not sell your personal information to third parties. When you fund your account through a mobile wallet, the transaction reference is stored against your account record for dispute resolution and audit purposes. We also collect device and session data — browser type, IP address, and time-on-site
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— to detect unusual account access and reduce fraud. Cookies help us keep your session active and remember your wallet preference between visits. Retention periods vary by data type: account identity data is held while your account remains active and for a period after closure as
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required by applicable rules in eligible regions. Payment transaction records are held for a longer period to meet financial audit requirements. You may request a copy of the data we hold or ask us to delete your account data by contacting our support team directly. Any
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such request is handled subject to verification of your identity and the applicable rules in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply layered security to every account. Your session is encrypted in transit, and payment data tied to bKash, Nagad, or Rocket is handled through secure channels that do not expose your wallet credentials to our servers. Here is how each key area of data handling works across your account.

Cookie Use

We use cookies to keep your session active, store your wallet preference, and measure how pages load on your device. You can manage cookie settings in your browser at any time.

Account Security

Account login is protected by OTP verification sent to your registered phone number. We log each login attempt, and unusual access patterns trigger a security alert to your account.

Data Retention

Identity data stays on file while your account is active and for a defined period after closure. Payment records linked to bKash, Nagad, or Rocket are held longer for financial audit purposes.

Your Request Rights

You can request a copy of your personal data, ask us to correct an error, or submit a deletion request. All requests are subject to identity verification and applicable regional rules.

Common Questions About Your Privacy

These are the questions we hear most often about how we handle your data. If your question is not here, reach out through live chat or the Help section inside your account.

We collect your name, email address, phone number, and device information. When you add a payment method, the reference linked to your bKash, Nagad, or Rocket wallet is also stored against your account.

We do not sell your personal data. We may share limited details with payment processors handling your bKash, Nagad, or Rocket transactions, and with fraud-prevention services where required by applicable regional rules.

Identity data is kept while your account is active and for a set period after you close it. Payment transaction records, including those from bKash and Nagad transfers, are held longer to meet financial audit requirements.

Yes. Submit a data-access request through the Help section in your account or via email support. We verify your identity before releasing any data, and the process is subject to applicable rules in your region.

Contact our support team through live chat or email with a deletion request. We will verify your identity, close your account if it is still active, and delete your data in line with our retention obligations.

Your wallet credentials are never stored on our servers. We receive only a transaction reference when a payment clears. That reference is kept for dispute resolution, not to access your wallet directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How batjili Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Cookie Use

Account Security

Data Retention

Your Request Rights

Common Questions About Your Privacy

01 What personal data does batjili collect when I open an account?

02 Does batjili share my data with third parties?

03 How long does batjili keep my account data?

04 Can I request a copy of the data batjili holds about me?

05 How do I ask batjili to delete my personal data?

06 Are my bKash, Nagad, and Rocket wallet details stored securely?

Privacy Policy

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